At our planter box factory, we understand that shipping large or fragile items like planter boxes can occasionally lead to damage, even with the best packing practices. That is why we have developed a straightforward and customer-focused return policy specifically for orders that arrive damaged.

If your order arrives with visible damage—such as cracks, dents, broken corners, or any structural defect—you are fully protected. Our policy requires you to inspect the shipment immediately upon delivery. If you notice damage, please take clear, well-lit photographs of both the packaging and the planter boxes themselves, showing the damage from several angles. This documentation is crucial for our quality assurance team to process your claim efficiently.

Once you have the photos, contact our customer service team within 48 hours of delivery. You can reach us via email, our online chat system, or the dedicated phone line listed on your order confirmation. We will review your claim within one business day. Upon approval, we offer two options: a full refund including original shipping costs, or a free replacement sent out at no extra charge. In most cases, we do not require you to return the damaged planter box because we understand the hassle of shipping back large items. Instead, we will simply send a new one or process the refund, and you can keep or discard the damaged box as you wish.

We also provide a prepaid return label for those rare cases where a return is requested, but we always aim for the most convenient solution for you. The entire process is designed to be fast, transparent, and hassle-free, because your satisfaction with your planter boxes is our ultimate priority. If you have any further questions about our policy, our support team is always happy to assist.