Yes, we offer a comprehensive warranty for concrete tables from our outdoor bench factory, specifically covering defects such as cracking that occur within the first year of ownership. Our warranty is designed to provide you with peace of mind, reflecting our confidence in the durability and craftsmanship of our products. Here’s a detailed breakdown of what this warranty entails:
First, it is important to understand that our concrete tables are manufactured using high-strength, weather-resistant concrete mixed with specialized fibers and additives to minimize cracking under normal outdoor conditions. However, if a crack appears within 12 months of purchase due to manufacturing flaws—such as improper curing, uneven aggregate distribution, or structural weaknesses from the production process—our factory will address the issue entirely free of charge. This includes either repairing the crack with a professional-grade concrete patching compound and surface sealant, or replacing the table top at no cost to you, depending on the severity of the damage.
The warranty does have reasonable exclusions, which are standard in the industry. For instance, cracks resulting from misuse, such as dropping heavy objects on the table, using it as a workbench for power tools, or exposure to extreme temperature shifts beyond normal weather patterns (e.g., freezing and thawing cycles without proper protection), are not covered. Additionally, hairline surface cracks that occur from natural settling or minor thermal expansion—which do not compromise structural integrity—are considered cosmetic and are excluded from the warranty. We recommend using a protective cover during harsh winters to reduce such risks.
To activate your warranty, you must register your purchase with our factory within 30 days of delivery, using the serial number and order confirmation. If a crack appears, simply send us clear photos and a brief description via email or our online portal. Our customer service team will evaluate the claim within 48 hours and, if approved, arrange for a repair technician to visit your location or ship a replacement top directly to you. We cover all shipping costs for warranty replacements.
In summary, our outdoor bench factory stands behind the quality of our concrete tables. A crack within the first year—if it’s clearly a manufacturing defect—is fully covered. We also offer optional extended warranties for up to five years for an additional fee, which includes coverage for accidental damage. Our goal is to ensure your table remains a beautiful and functional centerpiece in your outdoor space for years to come.
