At our trash can factory, we pride ourselves on manufacturing durable, long-lasting outdoor and indoor containers. But we understand that shipping accidents can happen—a careless drop during transit, a bump on the freight truck, or an unexpected warehouse shift. That’s why we’ve built a customer-first return policy that handles dents, scratches, or any cosmetic damage with zero frustration.

If your trash can arrives with a visible dent, a deep scratch, or any form of aesthetic defect that wasn’t disclosed at purchase, simply contact our support team within 30 days of delivery. We’ll ask for a photo of the damage (to help us improve our packaging) and then ship you a brand-new replacement at no charge—or issue a full refund, whichever you prefer. You don’t need to pay for return shipping, and we never charge restocking fees. We even provide a prepaid return label if you choose the refund route, so you can hand the damaged can back to the carrier without any hassle.

For large or heavy-duty models, our team will coordinate a pickup at your doorstep. The entire process typically takes less than three business days from the moment you contact us. We also track every damage claim to reinforce our packaging and reduce future incidents. If the damage is minor and functional (e.g., a tiny scratch that doesn’t affect the lid seal), we may offer a partial discount as an alternative—your choice, no pressure.

This policy applies to all standard trash can models from our factory, including steel, plastic, and rust-proof designs. We do not cover normal wear and tear or damage caused by misuse, but we stand behind our workmanship. You can trust that if it leaves our factory floor in mint condition and arrives with a flaw, we’ll make it right immediately. That’s our promise—because a great trash can should come with a great guarantee.