When you invest in an outdoor bench, durability and long-term performance are top concerns. One common question we receive is: “What kind of warranty does your outdoor bench factory provide if the wood starts splitting after a year?”

At our factory, we stand behind the craftsmanship and materials used in every bench. Our standard warranty covers manufacturing defects for a period of one year from the date of purchase. However, wood splitting after a year requires a closer look at the cause. Natural wood is a living material that responds to environmental factors such as humidity, temperature changes, and direct sunlight. Minor surface checks or hairline cracks are often considered normal seasonal movement and are not covered under warranty.

That said, if the splitting is significant—such as deep cracks that compromise structural integrity—we offer a pro-rated warranty extension. For benches made from premium hardwoods like teak or cedar, we provide a limited five-year warranty against severe splitting, provided the bench has been properly maintained with recommended sealants and covers. Within the first year, we will replace or repair any split wood at no cost to you. After the first year and up to five years, we offer a discounted replacement program where you pay only a fraction of the material cost.

To ensure your claim is processed smoothly, keep your original receipt and document the damage with photos. Our customer service team will review each case individually, and we may also consider factors like installation and exposure to extreme weather. Ultimately, our goal is to balance fair coverage with the realities of outdoor use, ensuring you enjoy your bench for years to come.

If you have further questions about specific wood types or want to register your warranty, visit our website or contact our support team. We believe in transparency and long-term customer satisfaction.