At our trash can factory, we understand that receiving a product with a dent from shipping can be frustrating. That’s why we have a clear and customer-friendly return policy to address such issues promptly. If your trash can arrives damaged during transit, here’s what you need to know to get a resolution.

First, inspect your order immediately upon delivery. If you notice a dent or any other visible damage, document it with photos of both the packaging and the trash can itself. These images serve as critical evidence when filing a claim with the shipping carrier or our customer service team.

Next, contact our dedicated support team within 48 hours of delivery. You can reach us via email or our website’s live chat. Provide your order number, a description of the damage, and the photos you’ve taken. We will then assess the situation and initiate one of the following options based on your preference and the extent of the dent:

- Full Replacement: For significant dents that affect functionality or appearance, we will ship a brand-new trash can at no extra cost. You do not need to return the damaged unit—simply dispose of it responsibly or recycle it.

- Partial Refund: If the dent is minor and you’re willing to keep the product, we may offer a partial refund, typically ranging from 10% to 30% of the purchase price, as compensation.

- Full Refund: In rare cases where the damage is severe and a replacement is not feasible, we will process a full refund including original shipping costs. You may be asked to return the damaged trash can using a prepaid return label we provide.

Our policy covers all shipping damages, provided you report them within the specified timeframe. To expedite the process, we recommend keeping the original packaging until you’ve inspected the product. Additionally, our factory stands behind the durability of our trash cans—each is designed with reinforced materials to withstand typical transport stresses. However, we recognize that accidents happen, and your satisfaction remains our top priority.

For further assistance, visit our warranty page or call our factory hotline. We’re committed to making things right, ensuring your experience with our trash cans is as hassle-free as possible.