If a weld on your trash can fails within the first year after purchase from our factory, we have a structured, customer-friendly process to resolve the issue quickly. Since the first year is typically covered under our full warranty, the broken weld is considered a manufacturing defect—not wear and tear from misuse. Here is the step-by-step process:

1. Contact Customer Support: You must first notify our support team via email or phone, providing your order number, photos of the broken weld, and a brief description of when and how the damage occurred. This helps us distinguish a genuine weld failure from accidental damage.

2. Verification and Approval: Our quality control team will review the photos within 1-2 business days. If the weld break is clearly a manufacturing defect (e.g., incomplete fusion, porosity, or cracking along the seam without external impact), we will immediately approve a replacement or repair.

3. Replacement or Repair Options:

- For smaller trash cans (under 20 gallons), we typically ship a free replacement unit directly to your address. You do not need to return the defective can unless requested for quality analysis.

- For larger commercial-grade cans, we may offer a repair kit with welding instructions or arrange a local certified welder at our cost, depending on your location. In rare cases, we provide a prepaid shipping label for you to send the can back to the factory for professional re-welding.

4. Turnaround Time: Once approved, replacement parts or a new can are dispatched within 3-5 business days. If repair is chosen, the process may take up to 10 days, including shipping. You will receive a tracking number and step-by-step guidance.

5. Follow-Up and Quality Feedback: After resolution, we ask for your feedback on the repair or replacement experience. This helps us improve our welding process and raw material selection. If the issue recurs, our warranty remains valid for the remainder of the first year, and we will escalate to a full replacement.

We stand by our craftsmanship. A broken weld in the first year is rare, but we honor our warranty without hassle—no hidden fees, no long wait times. Just contact us, and we’ll make it right.