At our trash can factory, we take pride in every product that leaves our production line. But we know that accidents can happen during shipping — a rough truck ride, a careless forklift operator, or a heavy box dropped at the distribution center. So what happens if your trash can arrives damaged? The answer is simple: you are fully covered.

We offer a no-hassle, 100% satisfaction guarantee on all factory-direct orders. If your can arrives with a crack, dent, broken lid, bent rim, or any visible damage, you have two straightforward options:

1. Free replacement — We ship a brand new trash can to you at no additional cost, and you do not need to return the damaged one. We will send a prepaid return label only if you prefer us to inspect the damaged unit, but you are never required to use it.

2. Full refund — If you would rather not have a replacement, we issue a complete refund to your original payment method, typically within 3–5 business days after approval. Again, we do not require you to send the damaged can back in most cases.

To qualify, simply follow this quick process:

- Inspect your trash can within 48 hours of delivery. Look for any signs of damage on the exterior box and the product itself.

- Take clear photos or a short video showing the damage and the shipping label. This helps our quality team file a claim with the freight carrier.

- Email us or use the live chat on our website with your order number and the photos. Our customer service team is available Monday through Saturday, 9 AM to 6 PM (Central Time).

- Receive your resolution within 24–48 hours. In urgent cases, we can even process a replacement or refund the same day.

We also cover hidden damage that becomes apparent after you unpack the can, as long as you notify us within 7 days of receipt. This includes issues like a cracked wheel axle inside the liner or a faulty pedal mechanism.

There are only a few exclusions, and they are common sense: damage caused by misuse, intentional abuse, exposure to extreme heat or fire, or unauthorized modifications is not covered. Also, if the damage occurred after you assembled and used the can for more than a week, that falls under our standard warranty, which is separate from the arrival-damage policy.

Our factory stands behind the durability of every trash can we make. We use heavy-duty resin and reinforced seams precisely to minimize transit damage. But when the rare problem does occur, you can trust that our return policy is built to protect you, not to create obstacles. No restocking fees. No endless phone menus. No arguing about whether the ding was there before you opened the box.

If you have any questions about a damaged delivery, just reach out. We are happy to walk you through the entire process and make it right. After all, a trash can should only be broken by the trash you throw into it — never by the journey it takes to reach your home.