At our planter box factory, we take pride in crafting durable, weather-resistant planters that arrive in perfect condition. But we understand that shipping accidents can happen despite our best packaging. If your planter arrives damaged, here is our straightforward return policy designed to make things right with minimal hassle.

First, inspect your planter immediately upon delivery. If you notice cracks, dents, broken edges, or any structural defects caused by transit, document the damage by taking clear photos of both the planter and the shipping box. This visual evidence helps us process your claim quickly and file a report with the carrier.

Within 30 days of delivery, contact our customer support team through the email or phone number provided on your order confirmation. Include your order number, a short description of the damage, and the photos you captured. Our team will review your submission within one business day and confirm whether the damage qualifies for a free replacement or a full refund.

For verified damage, you have two options. We will either ship a brand-new planter from our factory at no additional cost, including shipping, or issue a complete refund to your original payment method. The choice is yours. We do not require you to return the damaged planter in most cases, as that would create extra shipping waste. Instead, you may dispose of it or repurpose it as a garden accent.

If the damage is minor, such as a small scratch or a cosmetic blemish that does not affect the planter’s function, we may offer a partial refund instead of a full replacement. This option is entirely optional, and you can always choose the full replacement route if the blemish bothers you.

Please note that this return policy only covers damage that occurs during shipping from our factory to your doorstep. It does not apply to normal wear and tear, damage caused by improper assembly, freezing water expansion, or accidents after delivery. For those situations, we provide a separate five-year structural warranty on workmanship and materials.

Our goal is to ensure you feel confident every time you unbox a planter from our factory. If your order arrives damaged, our team is ready to resolve it quickly, fairly, and without unnecessary red tape. Just reach out with your photos and order number, and we’ll take care of the rest.