When you order a planter box and realize the size isn’t right, the last thing you need is a complicated return process. At our factory, we’ve built a system that makes correcting a wrong-size order as smooth as possible. First, contact our customer support team within 30 days of delivery. We’ll ask for your order number and the dimensions of the planter box you received, along with the exact measurements you actually need. Once we confirm the mismatch, we immediately authorize a return label—no restocking fees, no lengthy forms. You simply repack the planter box in its original packaging, or any sturdy box that protects the edges, and drop it off at the nearest shipping point. We process the refund within five business days after the returned item arrives at our warehouse. But we know that waiting for a refund isn’t always convenient. If you’d rather keep your garden project moving, we offer an express exchange: we ship the correctly sized planter box as soon as the return tracking number is generated, so you receive the new size while the original is still on its way back to us. For custom or specially manufactured sizes, we even offer a one-time resize service, where our factory adjusts the height or width of the original box at a minimal cost, saving you the hassle of shipping altogether. Our goal is simple: make sure you end up with a planter box that fits your space perfectly, whether through a full return, an exchange, or a quick factory adjustment. Every order is quality-checked for size before it leaves our facility, but mistakes happen, and when they do, we’re ready to fix them fast.