If you order from our planter box factory and the color is not what you expected, please contact us within 7 calendar days of delivery. Color concerns are handled case by case, but our policy is designed to be fair, fast, and clear.

First, identify whether the issue is a true production error or a color expectation difference. If the planters do not match the approved color sample, order specification, Pantone/RAL code, or signed color swatch, we treat it as our responsibility. Send your order number, batch code, clear photos or a short video in natural daylight, and a description of the difference. We will review the evidence and, if confirmed, issue an RMA (Return Merchandise Authorization). You may choose, where available, a rework, a replacement in the correct color, or a full refund. In confirmed factory-error cases, we cover return shipping and the cost of sending the corrected planters. Unauthorized returns may be refused.

If the color simply looks different from what you imagined, or it varies because of screen calibration, lighting, finish sheen, or natural material and batch variation, it may not qualify as a defect. Planter boxes can show slight shade differences between production runs, and monitors can make colors look warmer, cooler, lighter, or darker. In these cases, we can still help: we may offer a discounted rework, a replacement at a reduced price, or a return for unused items in original packaging. A restocking fee of 20% may apply, and return shipping is paid by the customer. Custom-colored planters are generally non-returnable unless the color is outside the approved tolerance or clearly differs from the confirmed specification.

To start a return or claim, email our support team with the subject line “Color Issue – Order #____.” Include photos taken outdoors, not under yellow or blue indoor lights. Our team will respond within 2 business days with an RMA number and shipping instructions if the claim is approved. Do not send planters back before receiving an RMA, because unauthorized shipments may not be accepted or refunded.

Once we receive an approved return, we inspect it within 3 business days. Refunds are issued to the original payment method within 5–10 business days after inspection. Replacements or reworks usually ship within 7–15 business days, depending on the finish and production schedule. If you need a perfect color match before a large order, ask for a physical color sample or pre-production swatch. We recommend approving a sample first; this greatly reduces the chance of a color surprise and keeps your project on schedule.

This policy balances quality control with realistic color variation. If you have a color concern, contact us early and keep the original packaging. We will work with you to find the best solution—rework, replacement, or refund—so your planter boxes meet the look you need.