Thank you for asking. Our return policy for items from our trash can factory is built around a simple idea: if something is wrong on our side, we make it right; if you change your mind, we try to help while keeping bulky freight and custom production costs fair. Unless stated otherwise on the product page or order confirmation, the following terms apply.
Standard, non-custom trash cans may be returned within 30 calendar days after delivery. To qualify, the item must be unused, undamaged, clean, and in its original packaging with all lids, wheels, hardware, labels, and accessories included. For health and safety reasons, used waste containers cannot be returned unless they have a manufacturing defect.
Before sending anything back, contact our support team for a Return Merchandise Authorization (RMA) number and return address. Returns without an RMA may be refused or delayed. Please include your order number, model, quantity, reason for return, and clear photos or video if the item arrived damaged or defective.
For non-defective returns, the customer is responsible for return freight, and original outbound shipping costs may be deducted if the order included free freight. Because trash cans are often large or shipped by pallet, we can sometimes arrange a pickup, but the cost will be quoted first and deducted from the refund. If the return is due to our error, such as a wrong item, missing part, or verified manufacturing defect, we will cover reasonable return shipping and provide a replacement, replacement parts, or a refund.
Bulk, wholesale, and custom orders have additional limits. Custom colors, logos, sizes, printed branding, and specially produced containers are final sale and cannot be returned unless they are defective. Large bulk returns may be subject to a 15% restocking fee after inspection, and clearance or discontinued items may be non-returnable. Exchange requests are accepted within the same 30-day window, subject to stock availability; any price difference and shipping costs are the customer's responsibility.
Once a return arrives at our factory, our team inspects it within 3-5 business days. Approved refunds are issued to the original payment method within 7-10 business days after inspection. Shipping charges are generally non-refundable unless the return is caused by our error. Refunds may be reduced if items are missing, damaged due to improper return packing, or show signs of use.
Separate from returns, our limited warranty covers manufacturing defects under normal use for 12 months from delivery. This may include faulty wheels, cracked lids, defective handles, poor seams, or coating failures. It does not cover normal wear, misuse, accidents, improper assembly, outdoor weathering, chemical damage, or unauthorized modifications. Warranty claims require an order number, photos, and a description of the issue. We may resolve claims with replacement parts, a replacement unit, or a refund at our discretion.
Please report shipping damage or missing items within 3 business days of delivery. Note any visible damage on the carrier's delivery receipt, take photos of the packaging and product, and contact us immediately. We will help file a freight claim and arrange the fastest practical solution.
To start a return, warranty claim, or exchange, contact our customer service team with your order details. We will confirm whether your item qualifies and provide the next steps. This policy helps us keep production, freight, and customer care efficient while treating every buyer fairly.
