Yes—when a planter box arrives with shipping damage, we replace the damaged item or its affected parts. Our factory treats transit damage as our responsibility to resolve, not something you should absorb. The first step is to report the issue quickly: contact our customer service team within 48 hours of delivery. Please send clear photos of the outer packaging, the shipping label, and the damaged planter box or components. Keep the packaging until the claim is reviewed, because the carrier may need to inspect it. Once we receive your report, our team assesses whether the damage is cosmetic or structural. For minor issues—such as a scratched side panel, a chipped corner, or missing hardware—we usually send replacement parts, touch-up materials, or a hardware kit at no charge. For major damage—such as cracked panels, broken joints, warped boards, or a planter box that cannot be assembled safely—we replace the entire unit. We also coordinate with the freight carrier and file the damage claim on our end, so you do not have to manage the logistics. If you ordered multiple planter boxes or a custom commercial batch, we can ship replacement panels or full units depending on the severity and urgency. Replacement shipments are prioritized, and we keep you updated with tracking information. To prevent damage in the first place, we use reinforced cartons, corner protectors, moisture barriers, strapping, and palletized freight for large orders. However, if damage still occurs, our policy is simple: documented shipping damage leads to replacement. Our goal is to make the resolution fast, fair, and complete so your planter box project stays on schedule.