If you order a trash can from our factory and the color isn't what you expected, our return policy is designed to be clear and fair. For standard catalog colors, you may request a return or exchange within 14 calendar days of delivery. The trash can must be unused, clean, undamaged, and in its original packaging with all lids, wheels, liners, hardware, and labels included. Before returning it, contact our customer service team for a Return Merchandise Authorization (RMA) number. Returns sent without an RMA may be refused.

If you simply don't like the color, you can choose an exchange for another standard color or a refund. For exchanges, we typically do not charge a restocking fee, but you are responsible for return shipping and any price difference. For refunds, a 15% restocking fee may apply, and original shipping costs are non-refundable. If the wrong color was shipped, or the color does not match the approved sample, we cover return shipping and send a replacement or issue a full refund.

Custom colors and bulk orders are handled differently. Because custom-matched or Pantone-based colors are produced specifically for your order, they are not returnable simply because you changed your mind about the shade. They can be returned only if there is a manufacturing defect, damage, or an error on our side. Wholesale and contract orders follow the terms in your purchase agreement.

Once your return arrives at our factory, our team inspects it within 3-5 business days. Approved refunds are issued to the original payment method within 5-10 business days. Exchanges ship within 5-7 business days after inspection, subject to stock. Used, modified, final-sale, or customer-damaged trash cans are not eligible. If you are unsure about a color before ordering, request a physical color swatch or sample can. This is the easiest way to avoid a return. To start, have your order number, photos, and preferred resolution ready, then contact your account manager or our support team.