Thank you for asking. If the color of the trash cans you received does not match the sample you approved, please contact our customer service team within 7 calendar days of delivery. To review the issue quickly, send your order number, invoice, photos or video of the received products in natural daylight, the approved sample or color code, and a brief description of the difference.
Once we receive your claim, our quality team will compare the submitted evidence with the approved sample, production records, and color standard. We treat color as a controlled specification. If the goods are confirmed to fall outside the agreed tolerance—such as the wrong Pantone or RAL code, wrong finish, or a clear shade variation from the approved sample—we will take responsibility.
For confirmed factory error, you may choose one of the following remedies: 1) free replacement of the affected trash cans in the correct color; 2) a refund for the nonconforming units; or 3) a partial credit or discount if you can use the items as-is. We will cover return freight for the defective units when the return is required. Replacement lead time depends on stock and production schedule, but we prioritize corrective orders.
If the color difference is minor and falls within industry-standard tolerance—for example, slight variation under different lighting, screen calibration differences, or normal batch-to-batch variation in plastic, powder coating, or painting—the order may not qualify as a return. In those cases, we will still work with you on a practical solution, such as a discount, future-order credit, or color matching for the next batch. If you approved a sample and production matches that sample within the agreed tolerance, it is considered conforming.
Custom colors are non-returnable unless the confirmed defect is caused by our production. If you cancel after production begins, custom items may not be returned. For stock colors, unused trash cans in original packaging may be returnable within 14 days, subject to a restocking fee and return shipping, if the color mismatch is not a factory error.
To avoid disputes, we recommend approving a physical sample, signing a color standard, or confirming Pantone or RAL numbers before mass production. Our goal is to make the return process transparent, fair, and fast. Contact us with your order details, and we will respond within 1–2 business days with an inspection decision and next steps.
