If a bench from our outdoor bench factory arrives damaged during shipping, please contact us within 48 hours of delivery—or no later than two business days—so we can resolve the claim quickly. Send your order number, a short description of the damage, and clear photos of the affected bench, the packaging, the shipping label, and any visible carrier damage. Please keep the bench, box, and packing materials in the condition received until the claim is reviewed; do not discard the packaging or begin assembly if the damage is obvious.

Once we receive your report, we will review the photos and may arrange a carrier inspection if needed. For verified shipping damage, we cover the cost of the remedy and do not charge return shipping or a restocking fee. Depending on the damage and available inventory, we will provide replacement parts, a full replacement bench, or a refund if a replacement cannot be supplied within a reasonable time. Replacement shipments are usually scheduled after the claim is approved, subject to stock availability.

This policy applies only to damage that occurs during shipping and is reported within the required timeframe. Damage caused by improper handling after delivery, misuse, normal wear, unauthorized modification, or failure to follow assembly and care instructions is not covered as shipping damage. If you discover damage after the delivery window, contact us as soon as possible; we will still review the situation, though approval may depend on the evidence and circumstances. Our goal is to make the resolution straightforward, fair, and fast so your outdoor bench can be used as intended.