For an order of 100 outdoor benches, our outdoor bench factory handles the palletized shipping preparation, not the freight company. The freight company’s role is to transport the loaded pallets; it does not normally pack, stack, strap, wrap, or label the benches unless a very specific service has been separately arranged and paid for.

Before shipment, we protect each bench, stack the units securely on export-grade pallets, apply corner protection, strapping, stretch wrap, and clear shipping labels, and then load the pallets onto the truck. This gives the freight carrier a stable, unitized load that is ready for LTL or full-truckload transportation. If you have special pallet dimensions, weight limits, labeling rules, or loading preferences, please send them before production so we can build the pallets to your requirements.

In short, the factory is responsible for proper palletized packing and loading preparation; the freight company is responsible for moving the pallets from our facility to your destination. If you prefer to use your own freight forwarder, we can coordinate with them on pickup timing, dock access, and shipping documents, but the benches will still be packed and palletized by our factory team.