Discovering your carefully selected OEM outdoor furniture has been damaged upon arrival is a frustrating experience. Immediate and correct action is crucial to resolve the situation efficiently. Your first step is a thorough inspection. Do not sign the delivery receipt as "received in good condition" before checking. Document every flaw with clear, time-stamped photos and videos, showing the packaging, damage, and product labels. Note all issues on the carrier's delivery paperwork before the driver leaves.

Next, contact your OEM supplier immediately. Reputable manufacturers have processes for shipping damage. Provide them with your evidence and the Bill of Lading number. They will typically initiate a freight claim with the shipping company on your behalf, as they are the contract holder with the logistics provider. The resolution often involves the supplier shipping replacement parts or a whole new unit. Understanding Incoterms from your purchase agreement is key, as they define who is liable (supplier, buyer, or carrier) at each shipping stage.

To protect future orders, discuss packaging specifications with your OEM. Reinforced corners, heavy-duty crating, and waterproof lining can prevent common transit issues. Consider investing in cargo insurance for high-value shipments, providing direct recourse beyond standard carrier liability limits. Proactive communication and clear contractual terms regarding damage responsibility are your best defenses in global furniture trade.