When engaging with a potential OEM (Original Equipment Manufacturer) partner, the question "Can you provide references from other clients you've done OEM work for?" is not just common—it's critical. This inquiry goes beyond a simple request; it is a fundamental step in due diligence for any business seeking a reliable manufacturing extension.

A reputable OEM manufacturer will typically be prepared to share references or case studies, though often under confidentiality agreements. When they provide this information, pay close attention to the scope of projects mentioned, the industries served, and the duration of the partnerships. Look for details on how they handled challenges, met quality standards, and adhered to timelines. If a manufacturer is hesitant or unable to provide any verifiable track record, it should be considered a significant red flag.

The most effective way to use provided references is to ask specific, prepared questions. Inquire about the OEM's communication responsiveness, problem-solving agility, and consistency in quality control. Ask the reference client if the OEM managed to scale production up or down effectively based on demand. This direct feedback offers invaluable, real-world insights that brochures or websites cannot.

Ultimately, requesting and checking references is about risk mitigation and trust-building. It transitions the relationship from a sales pitch to a validated business proposition. A proven track record with other clients is one of the strongest indicators of an OEM partner's capability, reliability, and commitment to a successful long-term collaboration. Always complement this with audits or site visits when possible for a comprehensive assessment.