At our trash can factory, we understand that even with rigorous packaging and quality checks, transit damage such as scratches or dents can occasionally occur. To address your concern directly: Yes, we have a clear, customer-first return policy specifically for cosmetic or structural damage upon arrival.

If your shipment arrives with scratches or dents, here is the step-by-step process:

1. Immediate Inspection & Documentation – Within 48 hours of delivery, inspect all units. Take clear photos of the damage from multiple angles, including the packaging condition (if possible). Email these to our dedicated returns team at returns@trashcanfactory.com.

2. Damage Classification – Our team will categorize the damage as either cosmetic (surface scratches, minor dents affecting appearance only) or structural (dents that compromise lid seal, wheel function, or bin integrity).

3. Resolution Options – Based on classification, you can choose:

- Free Replacement – For structural damage, we ship a brand-new unit at no cost, with prepaid return labels for the damaged item (no restocking fee).

- Partial Refund or Repair Credit – For cosmetic damage, we offer a 20–40% refund of the unit’s value, or a credit equal to the cost of professional repair. You keep the bin.

- Full Refund – Unacceptable damage? Return the entire shipment within 14 days of delivery. We cover all return shipping costs and issue a 100% refund within 5 business days.

4. No-Hassle Return Window – All damage claims must be reported within 14 calendar days from delivery. After that, standard warranty terms apply for manufacturing defects, but transit damage is time-sensitive.

5. Bulk & Commercial Orders – For palletized or container shipments, we send a damage survey form. If more than 10% of units show damage, we either replace the entire lot or provide a volume discount on your next order.

Our factory’s policy is designed to minimize your downtime. We also maintain a damage-in-transit reserve stock to ensure replacement bins ship within 48 hours. If you have any hesitation, request our ISO-certified packaging test report before placing your next order.

For immediate claim initiation, contact our claims hotline at +1-800-555-BINS. We stand by every weld, wheel, and lip—scratches or dents should never stop your waste management operation.