At our trash can factory, products purchased directly from us are covered by a damaged-on-arrival return and replacement policy. Please inspect your trash can as soon as it is delivered. If you discover damage, contact our customer service team within 7 calendar days of delivery and include your order number, clear photos or a short video of the damaged product and packaging, and a brief description of the issue. Keep the product, all packaging, and the shipping label until your claim is resolved. Do not return the item before receiving a return authorization (RMA), because unauthorized returns may be delayed or refused.

Once we receive your claim, our team will review the evidence and respond within 2 business days. For confirmed shipping damage, we will offer the most practical solution: replacement parts, a full replacement, a repair, a refund, or a credit, depending on stock and the extent of the damage. If a replacement is unavailable, we will issue a refund to the original payment method after approval. We cover reasonable return shipping costs for verified damage caused in transit, and replacement shipping is our responsibility.

Damage caused by misuse, improper installation, unauthorized modification, normal wear, or failure to report the issue within the claim window is not covered. Custom or special-order trash cans are eligible for repair or replacement if they arrive damaged, but refunds may be limited once production has started. This policy applies to products purchased directly from our factory; purchases made through distributors follow the distributor’s local policy.

To start a claim, email our customer service team with the subject line “Damaged Trash Can – Order [number].” We will provide return instructions and, for large items, arrange pickup where available. Approved refunds are typically processed within 5–10 business days after inspection or approval. Our goal is to make sure you receive a safe, usable trash can—or a fair resolution—without unnecessary hassle.